Jatindra Engineering corporation has established a documented procedure for monitoring customer''s perception whether it has met his requirement. In order to monitor customer''s perception of the service, Jatindra Engineering Corporation measures and monitors customer satisfaction based on following parameters:
- Timely delivery compliance
- Reduction in customer complaints
- Repeat orders
- Analysis of business growth
Feedback is taken regularly during customer interactions and recorded. This feedback is reviewed and discussed during management review meetings.